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Frequently Asked Questions

Orders are generally ship within 3days from when the order is placed except for orders received on weekends, holidays or custom made order.

Most of the orders are generally received in 3-4 days after it is shipped, except for orders shipped outside of the US


Afrizar is an Ecommerce Marketplace, which allows different sellers of African products (African grocery, African Fashion, African Music & Art) all over the world as well as products used by people of African decent or Minority business owners that sells African products to list their products in one platform. Buyers all over the world that appreciate and adore African products can now find any product they desire from one click of a button. Our goal is to make African products mainstream whilst empowering minority business owners to compete in this digital age.

  1. Returns/Refunds & Cancellation Policy
    Our main aim at Afrizar is to ensure that our customers are happy. 
    Afrizar is a marketplace where different Sellers list their products for sale. Each of our sellers have different return policy but follows our general return policy as below. 

    Please note you have a 100% buyer protection through PayPal for any transaction conducted on the Afrizar platform when you use PayPal as method of payment! Check PayPal link for additional information https://www.paypal.com/uk/selfhelp/article/what-is-paypal-buyer-protection-and-how-am-i-covered-faq645

    We guarantee a return of any product (100% refunded) that is not as described within a period of 7 days, from the date of delivery. The returned product has to be unused and in the same condition as you received it and should be in its original packaging to be refundable. 
    Afrizar reserves the right to reject any return request if the product is not in its original form. 
    We also guarantee 100% refund for items not received due to sellers fault. We are however not responsible for situations where buyers provide incorrect address or wasn't available for product delivery. Buyers are encouraged to contact their Postal service and arrange for delivery as soon as they can if they missed a delivery to avoid product being returned to seller; buyer will be responsible for cost to re-ship products.

    Refund method & payment: All refunds will be refunded to the same mode of payment used during checkout. Check with your bank on how long refund will take to appear on your account once we issue you a refund.

    If the customer chooses to cancel the order before the product is shipped, he / she will be entitled to a 100% refund. Customer will need to send us an email at info@afrizar.com with the order number, otherwise, if the product is already shipped, refer to sellers return policy/cancellation policy.

Afrizar is an online marketplace in the US. Our headquarters are in California and we also have a base in Nevada. We have sellers all over the US, Africa and Europe. To check where your rider is ship from, review the product details. All our sellers are verified before they start selling on the platform. Sellers do not receive payment even after you complete your payment. They are issued payments only after a valid tracking number is updated in the system or at times once order shows delivered. Therefore your transactions are secured. Your payment information is not saved anywhere on our platform but is processed by third party payment processor like Paypal etc. Be assured that your payment information is secured and no seller can see or have access to it.

Afrizar is a platform where various sellers list their products. All sellers go through a vetting process prior to selling on the platform. Once a seller complete their order and payment. The payments are hold in the platform until the seller update the system with a valid tracking number and expected delivery date (Orders with US, International orders will be an estimate only). Only then will the seller receive the payment. In addition we have solid buyers protection for all orders placed on the African platform. If you still have further questions after reviewing this, feel free to call us 1800-430-8575 or you can also send us an email at info@afrizar.com. For buyers outside the US that cannot contact us on our toll free, you can send us a message on facebook or Instagram 





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